Fix Your Permissions, Respect Your Users, and Stop SaaS-ifying Everything: A Love Letter to Good Tech Support
Let’s talk about a hard truth that too many software companies — especially those pivoting into SaaS — don’t want to hear: Your support sucks. Your security is sloppy. And your community is leaving — not because of your product — but because of how you treat people who actually understand it. As someone who’s […]
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